If your train is canceled in the event of a strike, the SNCF will alert you by SMS or email no later than 5 p.m. the day before departure (if you have left your contact details) whether it is a TGV or a Intercities. Tickets can be changed and refunded free of charge.
In this case, before the theoretical departure time, you can by going to the SNCF Connect website :
– Exchange your ticket for free for another date;
– Request a full refund of tickets
On the SNCF Connect website or app, exchange or cancellation fees can be waived within 3 days of departure.
The exchange can be done by going to theticket tab : fill in the 6-character file reference and the name used for the order, and exchange or cancel your tickets. You can also use your customer account where all the trips booked are listed.
Traffic information and all practical information are on the SNCF Connect website
